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RETURN & REFUNDS

 RETURNS

 

You have the right to return the products you purchased within 7 days from the date of their receipt.
During discounts the return of products is not accepted, except their exchange with another product. For discount goods the refund is not accepted. The products should be returned within 7 days from the date of their receipt and in their original packaging and condition.

Returns are accepted within 7 days and if the products you wish to return are in excellent condition, which is without being damaged or destroyed and without the security label being removed. Also they should be in their original packaging and they should include the sales receipt or invoice.

The return costs and customs charges are borne solely by the customer.
The customer must ensure the safe return of the products and that they will arrive at our offices at their original state. At the same time, we suggest to use a delivery service for the return of your products, which has a tracking service of its deliveries, so you can easily locate where is your return and if it was delivered to our offices.

Returns will be made at the following address:

FAYSTONE
Kolokotroni 7, 1st floor
145 62, Kifissia,
Athens, Greece.
Tel. +30 213 0437705 | +30 6946 809053
info@faystone.com

If a product is returned because the customer refused to pay the import costs or the duties for it, our company will request from the customer to pay the costs incurred to our company for its return to our offices.

Important Information: We can accept product returns, refunds or exchanges on special orders only if they are defective or damaged upon delivery.

For any information you can contact us at info@faystone.com or call +30 213 0437705.

 

REFUNDS

 

The refund will be made to the original method of payment of your order that means the credit/debit card or your bank account within 10 business days from the time we receive your order.
The charges for shipping or insuring your goods are not returned, and these will be deducted from the account or your credit card in case of return of one or all of the products you have ordered.

If your order has been sent to a destination within the European Union, all taxes will be refunded. If your order has been sent to a destination outside the European Union, the duties and the taxes of the relevant country are borne solely by the customer. You may be able to avoid paying such taxes by contacting the Customs services of your country. If this is not possible for all countries, we suggest you contact a customs agency to ask them to help you with the return of duties and taxes for the returned items.